Some of the main topics for Business Studies chapter Consumer Protection (Class 12) along with their details are:
1. Introduction to Consumer Protection - Here, students will learn about the meaning of consumer protection and understand why it is important.
2. Consumer Rights - Students will gain knowledge about the six basic rights of consumers which include right to safety, right to be informed, right to choose, right to be heard, right to redress, and right to consumer education.
3. Consumer Protection Act 1986 - In this topic, students will learn about the Consumer Protection Act 1986 which was enacted to provide protection to consumers against unfair trade practices and to safeguard their interests.
4. Consumer Disputes Redressal Agencies - This topic covers the various consumer disputes redressal agencies including District Consumer Forum, State Consumer Disputes Redressal Commission, and National Consumer Disputes Redressal Commission.
5. Consumer Awareness - Students will understand the importance of consumer awareness and how it can be created through various methods such as consumer education, consumer magazines, consumer councils, and consumer protection organizations.
6. Consumer Responsibilities - Here, students will learn about the responsibilities of consumers such as being aware of their rights, making informed choices, seeking redressal for grievances and being responsible for their actions.
7. Unfair Trade Practices - This topic covers the various unfair trade practices such as misleading advertisements, adulteration of goods, hoarding/black marketing, and charging excess prices.
8. Consumer Protection and Business Ethics - Students will understand the importance of business ethics and its relationship with consumer protection.
9. Role of Government in Consumer Protection - Here, students will learn about the role of government in consumer protection including various measures taken to safeguard consumer interests.
10. Consumer Protection and Globalisation - In this topic, students will understand how globalisation has affected consumer protection and the challenges faced by consumers due to globalisation.
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